Broken Devices…

Several months ago, my stepson was finally allowed to have an iPhone from his father's house. His cell phone has always been something that has been provided by his father. About the same time, he gave us his iPod Touch, which had been damaged (something happened to the home button), and didn't want it any more. I had found a vendor at the Minnesota TIES (our education technology conference) that repaired devices, so I sent the device to them in February. They let me know it would take a while to receive the part, but expected the part no later than early March. Unfortunately, things haven't worked out. After my last bad experience with a device repair center, I decided to take the calm route and e-mail montly to the company about the device. Last week I e-mailed for a third time, and the owner e-mailed back, apologized for the delay, and told me it would be fixed this week. I had not heard from them this week, so I e-mailed yesterday and they responded to let me know that they were unable to repair the device and would be sending a replacement unit.

I'm not sure what happened during this process, but we didn't “need” the device, as we have three iPhones, three iPod Touches, one iPad, and an iPad Mini in our family for five people. So unlike my last bad repair expeirence with Fastfixology where my Mother-in-law's iPad was out for repair and needing immediate service, I could afford to wait on this one.

I don't know why they should have to replace a device they couldn't repair, unless the attempted repairs damaged the device further, or the device itself was destroyed or lost. I'll be certain to post an update to this post when I figure it all out.

Ultimately, the iPad Mini seems to be the device both of my younger boys gravitate towards, so we may be replacing all the iPod Touches in our family in the months to come with two iPad Minis (maybe at Christmas). The iPod Touches also get lost in our house all the time, while the Mini stays visible because it is larger. Updating to larger devices will make our lives easier as parents, and also stop the fighting between kids about who gets to use the iPad Mini.

On to a personal item…

Our second and last concert of the year was held on Thurdsay night, and as I unloaded my truck at the high school where we perform, my gear bag dropped out of my hands, and my iPad fell out of the bag. I had not zipped up the bag, so there was going to be damage one way or another.

The end result is that even though my iPad was in its New Trent Grabber case with the cover on, the impact on the face of the device was enough to knock the cover off and allow the screen to take the impact; a diagonal crack all along the device, and a smashed corner. The good news: the grabber case actually protected the corners of the iPad. The iPad worked well enough for me to use in the concert (both music and audio), but as a person who promotes the use of technology in music education–particularly the iPad–I knew that I had to get the screen repaired…and I will be using it during some of our last 12 days of school.

I didn't want to send the iPad to the place that is still repairing our iPod–this was an urgent repair and I needed my device back in my hands. A former student whose daughter is now in my choir told me about a repair shop that is in our general community. So on Friday, during an open hour, I drove to the shop and left my iPad to be repaired, expecting it today (Saturday). Sure enough, I was called today, paid the $149 repair fee (retina screen iPad 4), and the iPad is back. You can feel that it is a replacement screen…there are some rough (not sharp) aspects to the bezel of the iPad case. I'm not mad about that at all–have you seen what they have to do to remove a screen? If not, go look at some YouTube videos on the subject.

So…I'm back in business. Apple's own cost is $299 for the same repair (the same price as a NEW 4th Generation iPad with 16GB of memory…I own the 64GB model and have had it about 1.5 years). $150 seems to be the going rate, and you can buy the panel itself for $90…but I would suggest that you know what you are doing if you are going to try to repair your own iPad; you can quickly cause more than $60 of damage trying to repair your iPad yourself.

The company here in Minnesota that repaired my iPad is GopherMods, and I do not have a speciic referral code for you to use. They do some referrals that require an order number and it will give you 10% off a repair–if you use them and want my order number for that discount, feel free to send me an e-mail. It turns out our local shop was a trial of a satellite location, and it is closing to move to a permanent site in a nearby community. This company started as a college student fixing devices in his spare time at the University of Minnesota (where I earned my doctorate, incidentally)…and also “modded” PlayStations. Thus the name “GopherMods” (Minnesota Golden Gophers…the most fearsome mascot of all time–unlike the Badgers, Wolverines, or Wolfpack). GopherMods also includes a one year warranty on the part (which does not include breaking). They are considering expanding their operation to other states, and do accept walk-in orders.

I am working on that repaired iPad right now as I write this post.

So…I have had a number of experiences with device repairs over the past years, and it seems that the best solution may be to find a local shop that can turn around your device in a short amount of time. You can mail your device somewhere, even for a good deal (my horrible experience was centered around a repair that was at cost for an iPad screen because of the wait time on a previous repair)–but if you can't walk in and talk to someone, you might be pressing your luck for a repair.

As for this iPad, I will be upgrading this fall to the next iPad (either Air or a Pro, if that model is released) and giving this iPad to my Father-In-Law who is still using my 2nd Generation iPad that I bought in October 2011. That was another reason to have the screen replaced. I'm thinking about moving to the Gripcase. We have a Gripcase on our iPad Mini, and it really does a great job of protecting the device from our kids. I'm sure that if my iPad had fallen out of my bag with the Gripcase, the screen would not have cracked. Although I liked the Grabber case, I can't recommend it in terms of keeping your iPad safe. New Trent no longer manufactures this style of case, and sells an armored “Grabber” case for the iPad Air. I would consider that case if I owned an iPad Air, but I do not.

My hope for you is that you never have to deal with a broken screen–but it happens. If it happens and you are not under warranty (AppleCare covers repair for a period of time with a co-pay), you do have options. And your best bet may be a good case.

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Posted on May 17, 2014, in General Musings, iPad Accessories. Bookmark the permalink. Comments Off on Broken Devices….

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